If you recently upgraded from Office 2013 to Office 2016 and OneDrive for Business isn’t working properly, see one of the following articles: OneDrive for Business is uninstalled after you upgrade to Office 2016 or OneDrive for Business stops syncing libraries, or the icon overlays don’t appear on synchronized files and folders after you install Office 2016.Ī recent product update introduced an issue for some Office 2013 users who receive a “Credentials needed” prompt. If you don’t have the OneDrive for Business sync app, you can download it free. If the OneDrive for Business sync client isn’t functioning properly, follow the steps in this article to fix the problem. Fix OneDrive for Business sync problems If you can’t sync files between your computer and OneDrive for Business, it might be due to problems with the OneDrive for Business sync client.
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